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Customer Service

Payment: Payment may be made via money order, check or by MasterCard, Visa, Discover or American Express credit cards. All orders must be prepaid with the exception of trade businesses that have previously established open accounts. All payments must be in US funds and drawn on a US bank. Orders will be returned if payment is made in foreign funds or drawn from a foreign bank.

US Only: All orders are charged a one time $6.95 shipping and handling fee, per order, not per book, and are typically shipped in 48 hours via Media Mail. Delivery time is normally 7 to 14 days from our location in the Midwest.

Expedited delivery is available via UPS Next Day or 2nd Day service. In addition to the normal $6.95 fee, next day is $20.00 for the first book plus $5.00 for each additional book. 2nd Day service is the normal $6.95 plus $9.00 for the first book and $2.50 for each additional book. Orders requiring expedited shipping must be phoned in (1-800-551-4754) and received no later than 11:00am central time for expedited UPS delivery.

Mexico/Canada: All orders are charged a $23.95 shipping and handling fee and are shipped via US Postal Service International Priority Mail.

Foreign: Shipments outside the 50 states, Canada and Mexico are charged $32.95 per order and are shipped via the US Postal Service International Priority Mail.

Trade: All trade accounts are charged actual cost for freight.

Sales tax: Minnesota residents please add 6.875% sales tax; Michigan residents add 6.0% to the total cost of your order (incl shipping and handling).

Backorders: Unless requested otherwise, we will backorder any titles temporarily out of stock. Credit cards will not be charged for any backorders until the book is actually shipped and there will be not be additional retail postage and handling charge of $6.95 when backordered titles are shipped.

Guarantee: Dissatisfied with an item? Return it within 14 days of receipt for a refund, credit or exchange, no questions asked. You must include a proof of purchase with return.

eBooks: Unfortunately, eBooks are not returnable for a refund. Our eBooks are supported by Adobe Digital Editions (free software), which requires you to download and install the software.