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Customer Service

Payment: Payment may be made via money order, check or by MasterCard, Visa, Discover or American Express credit cards. All orders must be prepaid with the exception of trade businesses that have previously established open accounts. All payments must be in US funds and drawn on a US bank. Orders will be returned if payment is made in foreign funds or drawn from a foreign bank.

Shipping & Handling

US Only: All orders are charged $6.95 for shipping and handling (up to 3 books). Add $2.00 for each additional book over 3. Orders typically ship within 48 hours via USPS Media Mail. Delivery time is normally 10 to 14 days from our location in the Midwest.

UPS Ground: Available upon request only. Orders of one book will be charged $14.95. Add $1.00 for each additional book over 1. Orders typically ship within 48 hours. Delivery time is normally 3 to 7 business days.

UPS 2nd Day: Available upon request only.Orders of one book will be charged $32.95. Add $3.00 for each additional book over 1. Delivery time is 2 business days.  Orders requiring expedited shipping must be phoned in (1-800-551-4754) and received no later than 11:00 am Central time for expedited UPS 2-Day service.

Canada/Mexico: Orders of one book will be charged $23.95. Add $10.00 for each additional book over 1. Orders typically ship within 48 hours via USPS International Priority Mail. Delivery time is normally 10 to 14 business days.

Foreign: Shipments outside the 50 states. (excludes Canada and Mexico, see above) Orders of one book will be charged $32.95. Add $15.00 for each additional book over 1. Orders typically ship within 48 hours via USPS International Priority Mail. Delivery time is normally 1 to 4 weeks.

If ordering from Australia or England, please feel free to order from: Renniks Publications (Australia) Phone: 2 9696 7055 / www.renniks.com and Publishers Group UK (England) Phone: 020 7061 1980 / www.pguk.co.uk

Trade: All trade accounts are charged actual cost for freight.

Sales tax: Minnesota residents please add 6.875% sales tax; Michigan residents add 6.0% to the total cost of your order (incl shipping and handling).

Backorders: Unless requested otherwise, we will backorder any titles temporarily out of stock. Credit cards will not be charged for any backorders until the book is actually shipped. You will not pay an additional shipping and handling fee.

Guarantee: Dissatisfied with an item? Return it within 14 days of receipt for a refund, credit or exchange, no questions asked. You must include a proof of purchase with return.

eBooks: Unfortunately, eBooks are not returnable for a refund. Our eBooks are supported by Adobe Digital Editions (free software), which requires you to download and install the software.